Cocoa Palette

We want you to have sweet memories! If you are not completely satisfied, please let us know as soon as you realize there is a problem, so we can try to make it perfect.

Your order is guaranteed to arrive in good condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Service within seven (7) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction. If warranted, we will assist with a replacement or exchange.

We will either reship the item or replace it with another of equal or greater value. A replacement or exchange will be shipped within seven (7) days. Due to the perishable nature of our products, all claims submitted without proper support will not be eligible for reshipment. Cocoa Palette reserves the right to limit replacements. Refunds are not offered.

You provide an incorrect, incomplete, or outdated address;You and/or the recipient is out of town or not available, orThe shipment is rerouted to a different address than what was originally provided.Shipments that are returned and require rerouting due to incorrect, incomplete, or outdated addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.